My father purchased new Kenwood split AC from an exhibition in Karachi Expo by Kenwood on discount offer in December 2016 (a marketing compaign by Kenwood Pakistan). The AC was not installed till March 2017 and when it was installed in start of April 2017 it did not work. My father launched complaint to R & I electrical appliances dealer of Kenwood in Pakistan based on warranty card issued by them.
Complaint was with reference to Kenwood warranty card no. KSDC1203GS1600316 and complaint no. Khi 3.14616 raised to R & I electrical appliances. Complaint was not resolved. We bear transport charges 1300 rs when they came to pick it, after that they said its alright now, AC was picked back by my father on their confirmation & defect was unresolved still then after re installation (again we bear the charges of reinstallation by local vendor). Complaint slip is given below:
All charges of transportation 3 to 4 times sending to repair on warranty are owned by my father and they did not entertain us. Then R &I Electrical appliances claimed to correct the problem, but the problem could not be resolved even 3 times of repair cycle. Repeatedly we are moving AC here to R & I office but of no use. Even today 13th of May 2017 we have shifted the invert-er to R & I office in Gulshan Karachi and they just promise to resolve it.
This is how customer support works?? AC is not working even today. Kenwood should bear the charges, we purchased the AC brand new, if it is not working Kenwood should replace it and bear all the expenses occurred in its installation as well. The warranty card is still valid and we see poor customer support by Kenwood Pakistan.
Still today your complaint resolved or not ?
My Complain still not resolve , further from yesterday there is cooling issue too.
I have had the worst experience with kenwood ac’s. bought a 2 ton ac 10 months back and apparently the cooling coil started to leak. A 67k ac has this shitty quality and after a month of head banging on their customer service centre they lifted the ac and just REPAIRED the pathetic low quality cooling coil instead of replacing it. I know this for a fact that a low quality cooling coil will start leaking again from another side in few months. Extremely angry and disappointed by kenwood. It is my sincere advice to everyone out there please donot purchase their pathetic products. All they offer is a shitty customer service and low quality material.
same happend to me bought kenwood ac 1.5 ton after 4 to 5 months coil started to leak and after one more month my brother’s 1 ton kenwood ac was also leaked total waste of money
Dear,
Kindly contact me @whatsapp +92-333-4033105. I have had the same issue but in my case after complaint on 29th June 2017 nobody has responded to my complaint I personally think they are deliberately delaying to make the warranty period void. Since one of a technician has told me that there is a part missing.
I am planning to file a complaint with Consumer Courts here in Lahore against R&I Appliances PVT Ltd. your case could be a good reference to strengthen my complaint.
I m also ready to register a complain at consumer court, please send me the proper way my whatsapp # is 03337282117, Jawaid Ahmed Memon Sukkur
I am with you on this.
kindly do let me know as i have the same issue’s with R& I and Kenwood pakistan. i also want to file a case against them. kindly contact me.
As my experience the quality service of KENWOOD authorties /technicians is found to be poor, during between 3 months periods I m facing tripping & re-starting my inverter glow Ac, so many complaints have been registered & so many visits have been made by their technicians time to time but the issue is still not resolved, apparently, it shows that they waste my as well as their time.
In this regard it has once again advised to KENWOOD authorties to take proper & remedial measures at the end earliest.
TAYAB; COUPLE OF MONTHS AGO, YOUR TECHNICIAN CHECKED & CHARGED Rs.600.= OF OUR 1-TON DC INVERTER A.C BUT NO ONE COME TO PICKUP!!! FOR REPAIRING????
COUPLE OF MONTHS AGO, YOUR TECHNICIAN CHECKED & CHARGED Rs.600.= OF OUR 1-TON DC INVERTER A.C BUT NO ONE COME TO PICKUP!!! FOR REPAIRING????
I have had the worst experience with kenwood ac’s. bought a 2 ton ac 10 months back and apparently the cooling coil started to leak. A 67k ac has this shitty quality and after a month of head banging on their customer service centre they lifted the ac and just REPAIRED the pathetic low quality cooling coil instead of replacing it. I know this for a fact that a low quality cooling coil will start leaking again from another side in few months. Extremely angry and disappointed by kenwood. It is my sincere advice to everyone out there please donot purchase their pathetic products. All they offer is a shitty customer service and low quality material.
Aoa, my complaint against Job number 296052-kH12-18678 still pending from May,5,2018
may time reminder at call center but i am failed
my cell number 0300-3339216
Sir please urgently support Sakkur temperature 48 but eSmart kanwood properly not working old sukkur call #.03013873266 zong number
Please don’t buy Kenwood Ac in Pakistan at any cost.The worst customer service on planet. Kenwood company have to take notice and should stop immediately their contracts with R & I electronic Pakistan. they are destroying Kenwood name not in Pakistan only also internationally . very very bad bad after sales service.
agag koi banda galti sa kenwood la hi la tu agar os ma koi masla nikal aye tu os ka kia haal ha ?
bhai mai nai b dc inverter 1.5ton kenwood lia. 3 time banway .ek time warrenty main b. ab phr wohi masla aya hy 36 ka error . bekar ac hy. khuda k liay koi hal ho batana plz
Kenwood ,
It is very hard for me to write this email in a civil way as I am extremely frustrated because of the way I am being treated by the company. Before I begin, here are my details:
Owner of Kenwood Split Air Conditioner (Model: KEA-1221S)
Cost PKR 39,000/- (Pakistan Currency)
Location: Karachi, Pakistan
My air conditioner has started to malfunction in October, 2019 after buying it in February, 2019 from Kenwood, Karachi, Pakistan. The fault is that the inner gas has leaked due to unknown reason. I would like to add here its not the fault of the AC or Kenwood that I am angry at, it’s the way I have been treated by “After Sales & Support” of Kenwood in Karachi, Pakistan.
After I informed Kenwood Pakistan in October, 2019 about the problem they sent me a technician after 01 week. The technician charged me PKR @ 600/- just for looking at the AC even though it’s under warranty. Since then I have been informed that Kenwood Support is actually dealt by a company called R&I (rni dot com dot pk). This company’s employee informed me that my AC will be picked from my home for which I have to pay PKR. 1300/- from my pocket. I also agreed for that but after that it has been 2 weeks and the company hasn’t contacted me yet!
I even called them several times but no reply was received. I was then informed on the phone that the AC will only be picked from my house when the company’s car (R&I) will go towards my neighborhood and when my house is on the route for the company truck. Since that day of first diagnostic visit, it has been 2 weeks! No one has even came to my house for picking the AC.
This all being said, I would like to add some additional details which would prove my point about how pathetic Kenwood Pakistan service is. I am attaching a screenshot of Google Kenwood and you can see your rating and the same problem of “After Sales Service & Replacement” being done to other people. Kenwood Pakistan / R&I is taking money but not providing any support.
The above screenshot is just to prove my point that I am not the only one. If you type your own name (Kenwood Pakistan) you’ll see a rating of 1.8 and most people giving very strong remarks against Kenwood.
Does Kenwood International Company have any internal audit or external audit requirements after which they issue license to any companies for franchises to use Kenwood’s brand name? Because if they do then I don’t think that Kenwood Pakistan is doing a good job and are definitely destroying Kenwood brand image.
I plead that Kenwood International should look into this matter as this does not only involve me it also involves your (Kenwood International) brand image and brand identity.
I am awaiting a proactive response and action on this case as a loyal customer as I have bought Kenwood for the company’s name and not Kenwood Pakistan and definitely not R&I Pakistan (rni dot com dot pk).
Harib Waseem
Email : harib_654 at hotmail.com
Salam bhai
Meny kenwood esmart plus inviter market sa lya hai 7din pahly pr ac sahe nhe hai mein mahrapur mein install kar wae hai please help me
Kenwood ac is just a piece of garbage in less than two years it has gone for repair more than three times. The company after sale service is worst and pathetic. It is the worst buy I have ever made.
Gas leakage after two month use. Bought new dc inverter split ac for 75,000 rupees.
Based on all comments I am very frustrated of my loss. Please someone take action against kenwood Pakistan. Anyone know how to contact kenwood international?
Total waste of money!! Pathetic